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Implementing JTBD Framework for Web3 Startups

Updated: Apr 17



Blockchain technology is reshaping industries worldwide. Wondering how it applies to product development?


In the bustling realm of Web3 startups, adopting innovative frameworks is critical for the effective creation and evolution of products. Conventional methodologies often fall short in addressing the unique needs of decentralized digital ecosystems.


Enter the Jobs To Be Done (JTBD) framework—a strategy that dissects customer motivations and pinpoints what truly drives their product usage within the complex tapestry of blockchain applications.

Intrigued by its potential?


Understanding Jobs To Be Done (JTBD)


The Jobs To Be Done (JTBD) framework operates on the premise that consumers "hire" products to fulfill specific tasks, outcomes, or desires. It transcends mere features or functions, instead zooming into individual motivations and life circumstances that dictate product selection.


When applied aptly within Web3 startups, JTBD can unveil gaps in the market, exposing unmet needs that challenge entrepreneurs to innovate beyond current blockchain offerings.


JTBD Basics for Web3


In the Web3 ecosystem, JTBD encapsulates customer needs through a lens of blockchain utility and satisfaction.


Underlying motivations drive blockchain engagement—not just technology, but the quest for autonomy, security, and efficiency.

For Web3 startups, JTBD aids in discerning not only the what but the why behind user actions—key for intuitive and disruptive product design.


Understanding these motivations is crucial for developing solutions that resonate deeply with your target audience, not just functionally, but at a fundamental human level.


Identifying Customer Jobs in Web3


In the Web3 space, identifying customer jobs begins with understanding the unique roles that decentralized applications (dApps) play in users' lives. Be it owning digital assets, engaging in decentralized finance (DeFi), or securing data privacy, users are looking to fulfill specific needs that traditional digital offerings haven't met.


A job, in the context of JTBD, might involve managing digital identities across platforms. Here, the complexities of privacy standards and security protocols become prime candidates for innovation.


Equally, a customer job could be simplifying the process of asset tokenization, addressing pain points such as accessibility or liquidity. Here, the job isn't just about tokenizing assets—it's about streamlining that experience.


Investigating the nuances of smart contract utilization is crucial. For example, users may seek the assurance of trustless agreements, hinting at a demand for products that demystify smart contracts, making them user-friendly and accessible.


Probing into the world of decentralized exchanges (DEX), a customer job surfaces as the need for secure, yet unintimidating trading experiences. This underscores a gap where ease of use must meet stringent security in a user's job to be done.


Ultimately, identifying customer jobs in Web3 hinges on discerning the user's core catalyst for engagement. It involves tracing the lifecycle of user interaction, dialing into the why behind their activity, to craft solutions that are as innovative as they are indispensable.


Aligning JTBD With Product Features


Once customer jobs are meticulously defined, they must inform the design and functionality of your Web3 platform. Suppose your users' job entails managing a diverse portfolio of digital assets; intuitively, they'll need a robust tracking system, seamlessly integrated wallet functionality, and real-time market insights. Therefore, product features must converge to address these specific requirements, forging a direct link between the JTBD and the user's seamless experience.


Developing a feature set that resonates with your users' jobs requires a marriage of innovative thinking and user empathy. As users aim to execute smart contracts with minimal hassle, your platform should offer streamlined processes and educational resources that simplify complexity, remaining fiercely aligned with the foundational JTBD principles.


Mapping Jobs to Web3 Functionality


In the blockchain space, ensuring that a product's features meet users' needs is crucial for success.

  1. Identify Core Jobs: Establish the primary tasks users aim to achieve with your platform, focusing on financial operations, asset management, or community engagement.

  2. Distill into Functional Requirements: Translate these jobs into technical specs, such as wallet integration, smart contract execution, or governance features.

  3. Prioritize User Interface (UI) Design: Design interfaces that facilitate these jobs with efficiency and ease, enhancing user interaction.

  4. Ensure Security and Compliance: As non-negotiables, integrate advanced security protocols and adhere to regulations, to protect users fulfilling their jobs.

  5. Iterate with User Feedback: Constantly refine the functionality based on real user experiences, ensuring the platform evolves with users' jobs.Each feature of your product should be a direct response to a job identified during your research.

Leveraging the Jobs To Be Done framework positions your Web3 startup to deliver value that resonates with your users' goals.


Prioritizing Development Goals


Always address the most critical user jobs first.


When planning your product roadmap, tension can exist between designing innovative features and meeting user needs. Given the fast-evolving nature of Web3 technologies, temptation lurks to chase trends rather than to focus on fundamental jobs. However, prioritizing based on user job satisfaction ensures your product remains centered on delivering tangible value.


Align development sprints with user job completion.


In setting your team's targets, look to the hierarchy of user needs - security, functionality, efficiency, and innovation. Direct the bulk of your development efforts towards fulfilling these layers in order to achieve a robust, dependable product that satisfies the core user jobs.


Consider economic and market trends in your prioritization.


Your feature backlog should not only be guided by user needs but also by the broader economic context. Recognizing the importance of timing in the Web3 space, balance current user job requirements with strategic foresight, ensuring your product remains agile and responsive to shifts within the blockchain ecosystem.


Integrating JTBD Into Agile Workflows


Incorporating the Jobs To Be Done (JTBD) framework into Agile workflows requires melding customer insight with iterative development. Start by segmenting product development into cycles focused on specific user jobs, facilitating a cadence where each sprint delivers a measurable improvement to the user experience. Synchronize team stand-ups and retrospectives with JTBD analysis to keep the team aligned on the evolving customer needs, ensuring the backlog refinement processes are influenced by job satisfaction indicators. This alignment ensures that even within tight deadlines and rapid iterations, the product incrementally evolves in a direction that consistently delivers value to the users, adhering to the core premise of both Agile and the JTBD methodology.


Sprint Planning with JTBD


Sprint planning using the JTBD framework pivots around explicit customer needs and desired outcomes. It's a strategic exercise, a disciplined ritual, where teams prioritize and align on the most critical customer jobs for the upcoming sprint cycle. Enhancing customer value becomes the unified target.


This approach creates a clear roadmap of priorities. Teams know exactly which customer jobs to tackle during the sprint.


Prioritization becomes nuanced, going beyond mere feature sets. Instead, it focuses on how changes (potentially encompassing feature development, bug fixes, or UI improvements) impact customer job satisfaction.


Discussions during sprint planning often reveal underlying user motivations and hurdles. Recognizing these allows the team to craft solutions that resonate on a deeper, more impactful level.


When mapping out the sprint backlog, it's crucial to ensure that items are assessed not just for complexity or technical acuity, but how they align with customer job fulfillment, driving the product towards meaningful evolution.


Moreover, the sprint review serves as a checkpoint to measure success. Here, features are evaluated not in isolation but on how well they execute the intended customer jobs, highlighting the relevance of each development effort.


Continuous Feedback Loops


Effective product evolution hinges on real-time user feedback. This feedback forms the backbone of iterative development, constantly refining the product's alignment with user expectations.


By weaving continuous feedback loops into sprints, Web3 startups can pivot rapidly, making data-driven improvements that resonate with users' jobs to be done. This agility is vital in the ever-evolving landscape of blockchain technology.


User feedback is not a one-off event but a rich, ongoing conversation. Actively engaging with users throughout the product lifecycle ensures that each iteration is informed by current user needs, pain points and successes.


In Web3 environments where user behaviors and preferences shift quickly, feedback loops identify trends and anomalies swiftly, catalyzing timely updates that keep the product at the frontline of innovation.


Closing the loop, user reviews and analytics feed into the next sprint planning. With this information, teams double down on what works and reconfigure or discard what doesn't, perpetuating a cycle of continuous improvement.


Measuring Success with JTBD Metrics


In the context of Web3 startups, robust JTBD metrics help gauge whether the product is successfully fulfilling the jobs users hire it to do. These metrics provide actionable insight, allowing teams to hone in on areas needing refinement. Success metrics could range from quantifiable data such as transaction volume and user retention rates to qualitative feedback gathered through user interviews.


To accurately measure success, JTBD metrics should align with the intended 'job' outcomes. For a decentralized finance (DeFi) application, this might mean tracking 'time saved' in transactions, 'cost reduction' in fees, or 'increase in financial sovereignty' for the users. By correlating these outcomes with product utilization data, startups can paint a detailed picture of how well the product is performing the jobs and tailor their development strategies accordingly.


Key Performance Indicators (KPIs)


KPIs are vital signposts that guide Web3 startups towards their strategic goals. They measure effectiveness and can pinpoint strengths and areas for improvement within the product's lifecycle.


When it comes to Web3, traditional KPIs are often extended by blockchain-specific indicators, such as network growth, smart contract interactions, and tokenomics-related metrics. Other KPIs may include user acquisition cost, churn rate, and Daily/Monthly Active Users (DAU/MAU). These figures provide a multi-faceted view of a startup's traction and user engagement, highlighting how well it addresses the needs it aims to fulfill.


Furthermore, engagement KPIs such as conversion rates and transaction frequencies are key to evaluating user satisfaction. For products aiming to disrupt markets, adoption rate and the extent of decentralization achieved can serve as essential benchmarks against which performance can be gauged.


In framing KPIs, it's crucial to balance quantitative data with qualitative insights. Customer satisfaction scores, net promoter scores (NPS), and qualitative user feedback offer a nuanced understanding of product-market fit. Such equilibrium between hard data and user sentiment is crucial for informed decision-making and ensuring a product's alignment with its intended purpose and user expectations.


Learning and Pivoting


In Web3 ecosystems, responsive iteration is foundational to success, placing an emphasis on adaptive learning and continuous evolution.


Adopting a 'fail fast, learn fast' mentality is essential in these dynamic markets.

As user needs and blockchain technology progress, Web3 startups must relentlessly validate assumptions, soliciting regular feedback to refine their offerings.


These companies should embrace the iterative loop of building, measuring, and learning as a strategic compass—a guide that navigates through uncharted territories of innovation by grasping opportunities for adjustment and advancing upon the feedback loops generated. This responsiveness is not just a tactic; it's a core competency for staying attuned to the nuanced needs of decentralized markets and the shifting landscapes they inhabit.

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